| | Final Report 
                          | Feasibility Report 
                          |
 [Telephone 
                          Survey done by Angus Reid Group[ In 
                          1999, the Labour Relations Board conducted a Client 
                          Satisfaction Survey. Angus Reid Group completed its 
                          interviews and compiled the final data for the Board. 
                          Read the final report.
 
 Prior 
                                                                 to the survey, 
                                                                 a Feasibility 
                                                                 Report was 
                                                                 produced.
 This 
                                                                 pioneer undertaking 
                                                                 for the Board 
                                                                 was to provide 
                                                                 information that 
                                                                 would be of interest 
                                                                 to us all.  
                                                                 It served as 
                                                                 a tool for the 
                                                                 Board in developing 
                                                                 service benchmarks.  
                                                                 The Board would 
                                                                 like to thank 
                                                                 all its clients, 
                                                                 members and staff 
                                                                 who participated 
                                                                 in the survey.  
                                                                 The Board is 
                                                                 considering undertaking 
                                                                 another survey, 
                                                                 pending availaiblity 
                                                                 of resources.   |